Terms & Privacy Policy | The Body Motion Company

Refunds & Cancellations

All class, individual and clinic bookings are subject to a 24 hour cancellation policy. No refunds will be given for appointments or classes not attended or cancelled within this time. Cancellations outside of this time will incur a small charge to cover admin costs.

Block bookings

10 block reformer – we offer a 14 day refund policy if the block has not been used – once classes have been booked we cannot refund the package.

6 week matwork block – no refund for change of mind or missed sessions.

Privacy Policy

Introduction

This privacy policy sets out how The Body Motion Company collects, uses and protects your personal data when you use this website.

In this policy, “we”, “us” and “our” refer to The Body Motion Company.

We are committed to ensuring that your privacy is protected. If we collect any information by which you can be personally identified when you use this website, you can be assured it will only be used in accordance with this privacy policy.

The Body Motion Company is the Data Controller (i.e. the person or organisation who decides the purposes for which and the way in which any personal data is processed) as defined in the EU General Data Protection Regulation 2018. Contact information is given in the ‘Our details’ section below.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Collection & Processing of Data

(i) Personal Data

This website collects and processes personal data including (but not limited to) your name, e-mail address and phone number. The data is collected via forms to respond to an enquiry.

(ii) IP Addresses

An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. Under the EU General Data Protection Regulation 2018, IP addresses are considered to be personal data. When you visit our website our server keeps a record of your IP address in the logs. This is done to help detect and prevent fraud and unauthorized access and to maintain the security of our systems.

(iii) Non-Personal Data

This site uses Google Analytics (GA) to track visitor interaction. We use this data to understand the number of people using our site, how they find and how they use our site. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see the ‘Third parties’ section below). GA makes use of cookies. Disabling cookies in your browser will stop GA from tracking any part of your visit to pages within this website.

Lawful Basis for the Processing of Personal Data

When processing your personal data the lawful basis we use for processing your personal data, as defined in the EU General Data Protection Regulation 2018, is ‘legitimate interest’.

How we Keep Your Personal Data Secure

We are committed to ensuring that your information is secure. We use reasonable organisational, technical and administrative measures to protect your personal data.

This includes our website being a secure (https) website so that the data you enter in your browser is encrypted before being sent to our server. The data submitted in forms is automatically e-mailed to us by our server. These e-mails are sent using ‘Opportunistic TLS’ which means an attempt is made to send the e-mail in an encrypted form. However this is not always successful and we cannot guarantee that the e-mail will be encrypted. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.

Retention of Personal Data

We will hold your personal data on our systems for as long as we deem necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Your Rights

Under the EU General Data Protection Regulation 2018 you have the following rights that are relevant to how we collect and process your personal data:

1. The right to information.
2. The right to access the data we hold on you.
3. The right for incorrect data to be rectified.
4. The right for data to be erased.
5. The right to restrict processing of the data.
6. The right to object to processing of the data.
7. The right to data portability between organisations.
8. The right to lodge a complaint with a supervisory authority (see the ‘Making a Complaint’ section below).

If you would like to exercise any of these rights or would like more information on your rights, please e-mail us at tracey@bodymotioncompany.co.uk call us on 07702 185847 or write to us at the address given in the ‘Our Details’ section below.

Withdrawing Consent

Where the legal basis for our processing of your personal data is consent, if you would like to withdraw that consent (e.g. for us to send you marketing communications) please e-mail us at tracey@bodymotioncompany.co.uk, call us on 07702 185847 or write to us at the address given in the Our Details section below.

Third Parties

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you have specifically given your consent for this to happen.

Below are the third parties we use to process personal data on our behalf with links to their respective privacy policies. These third parties have been carefully chosen and they comply with the EU General Data Protection Regulation 2018:

Google (for analysing website visitor data) – privacy policy.

How we Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy policy applicable to the website in question.

Making a Complaint

Should you wish to make a complaint about anything to do with how we collect, process or store your personal data please contact the Information Commissioners Office.

Our Details

This website is owned and operated by The Body Motion Company. You can contact us as follows:

1. By e-mailing us at tracey@bodymotioncompany.co.uk.
2. By writing to us at 169 Burton Road, Lincoln, LN1 3LW.
3. By telephone on 07702 185847.

Terms of Website Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Body Motion Company’s relationship with you in relation to this website.

The term “The Body Motion Company” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

5. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

6. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

8. You may not create a link to this website from another website or document without The Body Motion Company’s prior written consent.

9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Refunds & Cancellations

Privacy Policy

Terms of Website Use

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